1. Shipping, Stock & Dispatch Times

Please refer to our Shipping page for information regarding stock availability, dispatch timeframes and delivery estimates.

2. Order Tracking

Once your order has been dispatched, you'll receive a confirmation email from us and, in some cases, directly from the freight company containing your tracking details.

Tip: These emails can sometimes land in your Junk or Spam folder, so please check there if you do not see an update in your inbox.

You can also track your order by:

• Logging into your account on our website.
• Using the Track Order tool available on our homepage.

3. Warehouse Collections

Customer warehouse collection is not available.

Wilkos Marine is primarily an online retailer and does not operate a storefront for walk-in customers.

4. Phone Ordering

Phone ordering is available; however, prices may be higher than those listed on our webstore. For the best pricing, we recommend placing your order online.

5. Returns & Warranty Claims

Returns and warranty claims can be submitted through the Resolution Centre within your customer account. 

Common return and claim reasons include:

• Item Not Received
• Wrong Item
• Item Not as Described
• Item Not Working
• Warranty Claim
• Compatibility Issue
• Ordered Wrong Item
• Change of Mind

Once submitted, our team will review your request and advise of the next steps.

For full details, please refer to our Returns & Warranty Policy.

6. How Warranty Claims Work

Many products sold by Wilkos Marine are covered by a manufacturer's warranty. Warranty periods and coverage vary between manufacturers and products.

Please note:

• Warranty claims may require testing, inspection, or return of the product for assessment.
• Proof of purchase and supporting information may be required.
• Warranty claims may result in repair, replacement, parts supply, or credit.
• Some warranty claims may require assessment by the manufacturer or supplier.

Nothing in a manufacturer's warranty excludes your rights under Australian Consumer Law.

7. Returns & Claim Updates

You can monitor the progress of your return or warranty claim through the Resolution Centre.

Depending on the claim, we may:

• Request additional information.
• Request return of the product.
• Provide troubleshooting assistance.
• Arrange repair, replacement, credit, or refund where applicable.