1. Introduction

Wilkos Marine respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

• Personal details such as your name, email address, phone number, and shipping address.
• Order and transaction details when you purchase products from us.
• Account login credentials if you create an account on our website.
• Browsing data collected through cookies and analytics tools.

3. How We Collect Your Information

We may collect personal information when you:

• Place an order or create an account on our website.
• Sign up for our newsletter or promotional materials.
• Contact us via phone, email, or contact forms.
• Use our website, where information may be collected through cookies or tracking pixels.

4. How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Communicate with you regarding your purchases or customer service queries.
• Send marketing updates (with your consent).
• Improve our website, services, and user experience.

5. Disclosure of Personal Information

We may disclose your information to:

• Third-party logistics and delivery providers.
• Payment gateway providers (e.g., Stripe, PayPal) for transaction processing.
• Our website hosting and IT service providers.
• Regulators or authorities if required by law.

All third parties are required to comply with Australian privacy laws and our confidentiality standards.

6. International Data Transfers

Some service providers may store or process data overseas (e.g., in the United States or Europe). When this occurs, we take reasonable steps to ensure they comply with the APPs or equivalent privacy standards.

7. Cookies and Tracking

Our website uses cookies to improve your browsing experience and gather usage data. You can manage your cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

9. Accessing and Correcting Your Information

You have the right to request access to or correction of your personal information. To do so, please contact us.

10. Complaints

If you believe we have breached your privacy, please contact us directly. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.